---
title: Reconnect or disconnect a channel
description: Fix a channel that shows "Reconnect", refresh a channel's name and photo, or disconnect a channel without losing your post history.
---

# Reconnect or disconnect a channel

## Why a channel stops working

A channel needs a valid permission from the platform to publish. It stops working when:

- you removed Schedule & Chill's access on the platform, or changed your password there
- the platform's permission expired and could not renew itself
- you deleted the Bluesky app password or removed the app from your Mastodon server

When this happens:

- the channel shows a red **Reconnect** badge on **Connected Accounts**
- the page shows an **Action needed** banner
- the **Dashboard** shows a **Fix** button
- you get a notification. If posts are scheduled to that channel, you also get an email: **Reconnect … — … scheduled posts will fail**

Posts scheduled to a broken channel fail until you reconnect it.

## Reconnect a channel

1. In the left menu, click **Connected Accounts**.
2. On the broken channel, click **Reconnect to keep posting**. You can also open the **⋮** menu and click **Reconnect**.
3. Sign in on the platform with **the same account** as before and allow access.
   - Bluesky: create a new app password and enter it.
   - Mastodon: enter your server again.
4. The channel turns green again. It keeps the same ID, post history and analytics.

Use the button on **Connected Accounts** to reconnect. It works even when you are at your channel limit.

If you sign in with a **different** account, Schedule & Chill adds it as a new channel and the broken one stays broken.

## Refresh a channel's name and photo

If you changed your name or profile photo on the platform:

1. Open **Connected Accounts**.
2. On the channel, open the **⋮** menu and click **Refresh profile**.

You see **Channel profile refreshed.** If the platform does not answer, you see **Could not read this channel's profile right now. Nothing was changed.**

## Disconnect a channel

1. Open **Connected Accounts**.
2. On the channel, open the **⋮** menu and click **Disconnect**.
3. The **Disconnect channel** window opens. You can pick a reason. This is optional and helps us improve.
4. Click **Disconnect**.

What happens:

- You can no longer post to this channel.
- We remove Schedule & Chill's access on the platform where the platform allows it.
- Your published posts and their analytics **stay**.
- The channel no longer counts toward your channel limit.

## Connect a disconnected channel again

Click **Connect** for that platform under **Add a channel** and sign in with the same account. Schedule & Chill restores the same channel with its history. This counts toward your channel limit again.