Reconnect or disconnect a channel

Why a channel stops working

A channel needs a valid permission from the platform to publish. It stops working when:

• you removed Schedule & Chill's access on the platform, or changed your password there
• the platform's permission expired and could not renew itself
• you deleted the Bluesky app password or removed the app from your Mastodon server

When this happens:

• the channel shows a red Reconnect badge on Connected Accounts
• the page shows an Action needed banner
• the Dashboard shows a Fix button
• you get a notification. If posts are scheduled to that channel, you also get an email: Reconnect … — … scheduled posts will fail

Posts scheduled to a broken channel fail until you reconnect it.

Reconnect a channel

1. In the left menu, click Connected Accounts.
2. On the broken channel, click Reconnect to keep posting. You can also open the ⋮ menu and click Reconnect.
3. Sign in on the platform with the same account as before and allow access.
   • Bluesky: create a new app password and enter it.
   • Mastodon: enter your server again.
4. The channel turns green again. It keeps the same ID, post history and analytics.

Use the button on Connected Accounts to reconnect. It works even when you are at your channel limit.

If you sign in with a different account, Schedule & Chill adds it as a new channel and the broken one stays broken.

Refresh a channel's name and photo

If you changed your name or profile photo on the platform:

1. Open Connected Accounts.
2. On the channel, open the ⋮ menu and click Refresh profile.

You see Channel profile refreshed. If the platform does not answer, you see Could not read this channel's profile right now. Nothing was changed.

Disconnect a channel

1. Open Connected Accounts.
2. On the channel, open the ⋮ menu and click Disconnect.
3. The Disconnect channel window opens. You can pick a reason. This is optional and helps us improve.
4. Click Disconnect.

What happens:

• You can no longer post to this channel.
• We remove Schedule & Chill's access on the platform where the platform allows it.
• Your published posts and their analytics stay.
• The channel no longer counts toward your channel limit.

Connect a disconnected channel again

Click Connect for that platform under Add a channel and sign in with the same account. Schedule & Chill restores the same channel with its history. This counts toward your channel limit again.